Shipping policy
- What are the delivery methods?
The Customer can choose from the following delivery methods :
- Colissimo Standard (France)
- Point Relais (France)
- Colissimo International (other countries)
Since September 2020, the delivery of Colissimo parcels with signature will be done with a confidential code that you will receive by email. Before the delivery, you will receive a notification by email containing a 6-digit code (in digital and barcode format). At the time of delivery, you can either scan the barcode or directly provide the code to the delivery person. Scanning the barcode or providing the code will serve as proof of delivery.
ATTENTION: FOR SWITZERLAND AND UNITED KINGDOM, CUSTOMS FEES MAY APPLY AND WILL BE THE CUSTOMER'S RESPONSIBILITY.
- What are the delivery times?
Delivery times are between 2 and 3 business days from the shipment of the parcel. Preparation times for the parcel before shipment are 1 to 2 days.These times may be subject to unforeseen circumstances (weather conditions, technical issues with the postal service, etc.) that are beyond the control of EMIA. EMIA cannot be held responsible for any potential delays.
- What are the delivery costs?
Shipping costs are free in mainland France for orders over 50€.
- Spain: Delivery cost is 4.90€.
- Europe: Delivery cost is 10€.
- International: Delivery cost is 20€.
- In which countries can I have my order delivered?
EMIA delivers to all countries.
- France: Shipping costs are free in mainland France for orders over 50€
- Europe: Delivery cost is 10€.
- International: Delivery cost is 20€.
- What should I do if I am not present on the day of delivery?
In case of absence, the delivery person will either leave the parcel or a delivery notice in your mailbox so that you can pick it up at your local post office. If there is an excessive delay, you can contact our customer service, and they will provide you with the tracking number associated with your order. You can then track the progress of your parcel on the website www.colissimo.fr.
- What should I do if my order is lost by the courier / if I am not delivered?
In case of delivery issue due to:
- Loss of your parcel
- Non-delivery of your order despite a tracking number indicating that the order has been delivered
The process to follow will be different:
1° If your parcel is delivered with a signature: please contact our customer service via the contact form below so that a claim can be filed.
2° If your parcel is delivered without a signature: it is essential to contact COLISSIMO to file a claim with their service. Indeed, EMIA customer service will not be able to file a claim on your behalf.
Once COLISSIMO has completed the investigation following your claim, an email will be sent to you to inform you either:
- that your order will be reimbursed as it has been recognized that an issue occurred during the delivery.
- that the investigation proves that your order has been delivered to the specified address.
>> In both cases, you will have to forward this e-mail to our customer service, so that we can intervene for the refund of your order or not. Thank you for contacting us only when you are in possession of this email response to the investigation.